Shipping and Order Information

• Below table shows the details for the shipping rate.  Please note that applicable tax will be added to the rate.

• If you decided you want to just hold the items for now to save shipping, add this product to the shopping cart as well and we will know you don't want to ship yet.
• Orders typically take 1 to 3 business days to be packaged and shipped.
• Shipping is provided with tracking number. We use Canada Post for most single box shipment, Fedex/Canpar otherwise. 
• Depending on the shipping address location in Canada, allow about 3-7 business days for delivery from the date your order is shipped.
• Please note that Business days are defines as Monday through Friday except Holidays.
• Additional shipping charges may apply, if the order item size is unusually large, heavy or in a remote location
• It's our job to get the product to the customer in good condition that they paid for, we will make sure the product get to you in good condition or we will do an exchange, store credit or refund.
• When a shipment is requested, all available items must ship
• Each shipment must meet at least 1 of the below conditions
• A shipping charge is paid
• Over free shipping amount
• Includes a Free Shipping Game in the order

Local Pickup

• Free Shipping for order between $225 to $800 CAD
• Otherwise, a shipping rate of €14.95 to €17.95 CAD for each shipment, within the Continental USA.  The rate for different states are listed here
• Orders typically take 1 to 3 business days to be packaged and shipped.
• Depending on the shipping address location in United State, allow 4-7 business days for delivery from the date your order is shipped.
• Shipping is provided by UPS or USPS depending on the size of the order.
• Please note that we will not be able to deliver to PO Box.  Sorry for that!
• Please kindly note that Business days are defined as Monday through Friday except Holidays.
• We are committed to our US customer that the price you pay on our website is final and there will be no extra tax and custom cost.  If you did charged by custom, please take a picture of the document and we will pay you back
• Additional shipping charges may apply, if the order item size is unusually large, heavy or in a remote location
• It's our job to get the product to the customer in good condition that they paid for, we will make sure the product get to you in good condition or we will do an exchange, store credit or refund.

Currency

• Some banks and credit card issuers may charge customers extra international transaction fees even if the credit card is charged in local currency.

• Unless otherwise specified, all products that are listed "In Stock" are on our shelf.  It is new, available, and ready to be shipped.

Taxes

• See Here

Game Conditions

• Games that are sold without shrink wrap are more likely that these games will have some very minor imperfections. Due to the nature of these products we cannot guarantee perfection. If there is damage it will be listed as such with a discount, but we cannot discount extremely minor scuffing etc. 
• Good condition is defined by not having creases, squished corners significant scratches or significant shelf ware. We do not list games as “minor damage” for shrink wrap starting to peel off, or other incredibly minor imperfections.
• Games sold unsealed (IE books, etc) are considered final sale

• If any components inside the box are damaged or missing, customer will need to contact the publisher for replacement parts, as the publisher is responsible, and expected to resolve these issues.
• If the publisher is not responding to the issue, our store will assist to make sure either the customer get the missing parts or if that's not possible, we will do a full refund.

Order Cancellations

• vaibhavhospital reserves the right to cancel and fully refund orders for any reason, such as pricing errors or inventory mistakes. In these rare cases you will be informed of the situation. 

Holding Order

• Hold order cannot be longer than 3 months. After that we will send a total of 3 warnings to ask if the customer like to ship or cancel. If we do not get a reply we will cancel and refund the order. If the transaction is too to be able to refund, a gift card will be issued instead.

Business Days

• A Business Day is any day that is NOT a holiday or Saturday/Sunday

• Pre-order games are charged the time the order is placed.
• Order with pre-order games will be put on hold until all games for the order is available.
• When all games have arrived, the order will be shipped out automatically.
• Pre-order are fulfilled with "first come first serve" manner.
• If the games arrived with a lower selling price than the pre-order price, a gift card will be issued.
• If the games arrived with a higher selling price than the pre-order price, your cost will not change.
• If the games that have been pre-ordered cannot be fulfilled (such as the publisher cancels the product), a full refund will be issued.
• Pre-Orders can be refunded at any time. Pre-Orders on transactions too old to be refunded will be refunded in store credit.

Release/Split Order to Ship

• If customer desire to ship what's ready to ship, the shipment itself must either meet the free shipping threshold before tax or there is a shipping fee paid, no left over items that are ready can be left behind.
• If customer desire to ship part of the order and leave pre-order items behind, the same rule for shipping will apply when pre-order items comes; the shipment itself must either meet the free shipping threshold before tax or there is a shipping fee paid, no left over items that are ready can be left behind.