Q1: Can I apply more than 1 discount code on the same order?
A: Only 1 discount code can be applied on a single order. Discount code cannot be applied to previous orders.
Q2: Can I hold orders so that it will not ship yet? I want to just buy what's available first and ship later.
A: To hold an order, add this product to your shopping cart along with everything else. With this item in the shopping cart, the system will not charge you for shipping, and we will not ship your order until later you create a new order without this item. Once we see the last order with the shipping charge, we will send you all pending orders if there are no pre-order items. Note that orders cannot be held for more than 3 months.
Q3: How do I ship the all the orders that I've put on hold?
A: There are 2 ways you can do this:
- If you have a new order, just select "SHIP- Ship all my games now!" during checkout, we will ship all pending orders to you. Or if you don't have anything you want to add to the order you just want to pay for shipping, You can then checkout with this $0 item -> https://www.vaibhavhospital.com/products/shipping.
- You can also buy one of the free shipping games (https://www.vaibhavhospital.com/collections/games-that-come-with-free-shipping) as one of the order items and select "Free Shipping" during checkout, we will then ship the pending orders to you as well.
- If you don't have anything you want to add to the order and you just want to pay for shipping to release a layaway order, you can then just follow Q6 to pay for shipping
Please note we cannot ship part of what's available, everything that's ready needs to ship together.
Q4: I've already made an order, now how do I merge a new one with the old?
A: To merge order, add this product to the shopping cart as well. With this item in the shopping cart, the system will not charge you for shipping.
Please note that it is not guaranteed; we are not able to merge the order if the order is already in process. Unless we asked you to do so, there will be a risk you need to take that the order may not get merged, and the outstanding order will either need to be refunded or shipped out separately (with the shipping fee being resolved separately).
Q5: If my hold orders (not including pre-orders) are over the free shipping amount, how can I request to ship them?
A: Send us an email at [email protected] we will confirm and send it out for you. If the amount of shippable items is not over free shipping we will ask to pay for a flat rate shipping fee.
Please note we cannot ship part of what's available, everything that's ready needs to ship together.
Please note that if the pre-orders are being sent separately then the shipping for them will also need to be resolved separately.
Q6: How can I just pay for shipping?
A: You can create a new order just checkout with this $0 item -> https://www.vaibhavhospital.com/products/shipping. Remember to select "SHIP- Ship all my games now!" as the delivery method during checkout, the system will then only charge you the shipping charge.
When we have such order, all available items will be shipped to you automatically
Q7. How bad are Minor Damage and Box Damage games?
For games that are classified as Minor damage, the box is damaged but not damaged to the point it's broken. Usually the corner is pushed or the box got pushed in. There will be no damage to the components. The game will be playable.
For games that are classified as Box damage, the box is broken, may have a hole in the box as well. There will be no damage to the components. The game will be playable.
Q8. Can I put a game on reserve without purchasing it?
Sorry we cannot, but you can reserve it if you purchase the item and pick it up later in store or ship it with a future order online. See Q2.
Q9. What is available right now?
Everything that shows in stock other than preorders are immediately available, both in store and online. In the rare event it is not in stock due to an error, we will contact the customer to work out the situation.
Q10. How can I order something that isn’t currently in stock?
You can sign up for our notification (that option will replace the button that allows you to purchase) and if we get a restock we will immediately inform you.
Q11. If I have a defective game publisher by Asmodee Canada (Catalog can be found here). How can I get a replacement or missing parts.
Submit a request here we will work try to fix this for you. Order must be within 3 months old.
Q12. How do I request to ship existing orders?
If the shippable items among the orders before tax is eligible for free shipping, send us a email at [email protected] we will get it ship for you.
If the shippable items among the orders Is less than the free shipping amount, follow Q6 to pay for shipping we will ship it out for you.
Please note we cannot ship part of what's available, everything that's ready needs to ship together.
Q13. I've placed an order, how can I schedule a Pickup
See Pickup Page
Q14. Will pre-order items gets shipped to customer automatically?
If an order consist of pre-orders and all pre-orders has arrived, the system will ship the order automatically; if the order reaches has a paid shipping fee or reached free shipping already.